Veraa runs the entire IT function for growing SMB and mid-market companies: strategy, cybersecurity, infrastructure, and day-to-day IT support under one accountable partner. We don't just fix what breaks. We build a roadmap, manage the risk, and prove the value every month, so you always know exactly what you're paying for and that your business is actually protected.
Most businesses don't find out their IT was a problem until the day it becomes a disaster. If any of these hit a nerve, you're overdue for a real managed IT services partner.
No updates, no roadmap, no proactive anything. Just a number you call when something's already on fire. You're paying a retainer to be ignored until there's an emergency.
Is your data backed up? Would a backup actually restore? Are you covered if cyber-insurance audits you? If you can't answer with confidence, you're exposed and don't know it.
Vague invoices, surprise hourly charges, tools you're paying for but can't name. You deserve to know exactly what you're getting for every dollar, in plain English.
A laptop dies, an account locks out, email goes down, and your whole team waits days while revenue leaks. Downtime is the most expensive line item nobody's tracking.
If you nodded at even one of these, the problem isn't your team. It's that nobody's actually accountable for your technology. That's the job we take off your plate.
The difference between a help desk and a real technology partner is whether anyone is thinking about where your business is going. Veraa operates as your fractional CIO, owning the roadmap, the budget, the security posture, and the vendors, while a full managed services engine keeps the lights on underneath. One partner accountable for all of it.
Quarterly planning, budgeting, and a documented technology strategy aligned to your growth, so IT spend becomes a decision, not a surprise.
Layered defense, compliance readiness, and the documentation your cyber-insurance and auditors actually require. Risk, owned.
Immutable, tested backups and a real disaster-recovery plan. When something fails, you keep operating instead of scrambling.
Your software vendors, ISP, hardware, licensing, and security tools, all managed through us. You make one call. We handle the rest.
From boardroom strategy down to the firewall config. Engage us for all of it, or layer alongside an internal team that needs senior horsepower.
A fractional CIO at the table: quarterly business reviews, multi-year IT roadmap, budgeting and forecasting, lifecycle planning, and KPI reporting. Technology decisions tied to where the business is headed.
Layered EDR/MDR, identity protection, email security, and 24/7 monitoring, plus compliance readiness for HIPAA, SOC 2, and cyber-insurance attestations, with the documentation to prove it.
Full tenant management, Intune + Autopilot zero-touch device provisioning, Conditional Access, and Known Folder Move. New hires productive day one; departures locked down in minutes.
Firewall design and management, switching, business-grade Wi-Fi, VLAN segmentation, VPN, and server/virtualization management: on-prem, cloud, or hybrid. The plumbing everything else rides on.
Included IT support with guaranteed SLAs, automated patching and monitoring via RMM, remote remediation, and proactive health management. The small stuff fixed before you notice it.
Immutable backups of email, files, SharePoint, and Teams, plus server/image-level backup and a tested recovery plan with defined RTO/RPO targets. A real safety net, not a hope.
We own the relationships: ISPs, line-of-business software, hardware suppliers, Microsoft licensing. One point of contact for procurement, renewals, escalations, and the "who do I even call" problem.
Already have internal IT? We layer in, covering security, projects, after-hours, and strategic gaps, giving your team enterprise-grade tooling and a senior partner to lean on instead of going it alone.
Security is the part most providers wave their hands at. Here's the real version: the technical truth and the plain-English translation of each layer.
EDR (Endpoint Detection & Response) watches behavior, not just known virus signatures. Old-school antivirus asks "does this file match a known virus?", useless against brand-new ransomware. EDR asks "is something acting like an attack?" A process suddenly encrypting hundreds of files, PowerShell doing something sketchy, a 3am login from another country: it spots the pattern, isolates the machine, kills the process, and rolls back the damage automatically.
MDR (Managed Detection & Response) adds a human Security Operations Center watching those alerts around the clock, so a 2am attack gets a real response, not an email you read at 9am.
Regular antivirus is a bouncer with a photo list of known troublemakers. EDR is a bouncer who also watches how people behave, and tackles anyone who starts smashing the place up, even if they've never seen them before.
MDR is having that bouncer backed by a security team that never sleeps. When something's wrong at 2am, it's already handled before you wake up.
The front door of nearly every breach is a stolen login. We enforce MFA and Conditional Access policies (block risky sign-ins, untrusted locations, legacy auth), plus Safe Links and Safe Attachments to detonate phishing payloads before they hit an inbox. Identity threat detection catches a compromised account the moment it acts up.
Even if a hacker steals someone's password, they still can't get in, and the sketchy "click here for your invoice" emails get caught before anyone on your team can fall for them.
Most breaches start with one person clicking one bad link. We close that door.
Microsoft does not back up your data the way most people assume: their job is platform uptime, not your "oops I deleted a year of email." We add third-party immutable backups of Exchange, OneDrive, SharePoint, and Teams, plus image-level server backup, with defined RTO/RPO targets. Immutable means even ransomware can't encrypt or delete the backup itself, and we test restores, because an untested backup is a hope, not a plan.
If a file, an inbox, a server, or an entire SharePoint gets deleted, encrypted, or corrupted, we bring it back, fast. It's a time machine for your business, and we've already proven it works before you ever need it.
Frameworks like HIPAA and SOC 2, and cyber-insurance applications, increasingly require documented controls: enforced MFA, EDR, tested backups, access reviews, and an incident response plan. We map your environment to the requirements, close the gaps, and keep the evidence current so an audit or a claim doesn't catch you flat-footed.
When your insurer, a big customer, or a regulator asks "can you prove your data is secure?", you can, on paper, immediately. That's the difference between a claim that pays out and one that gets denied on a technicality.
Flat per-user pricing, month-to-month, no lock-in. Start where you are and scale the depth as you grow.
A complete, proactive IT department running underneath you.
Managed, plus the security posture mid-market buyers need.
A true vCIO partnership for companies scaling fast.
Headquartered in Canton with onsite coverage across Northeast Ohio and remote support nationwide.
Book a free IT and security review. We'll assess your Microsoft 365, security posture, backups, network, and exposure, then hand you a plain-English scorecard of exactly where you stand, what's at risk, and what it takes to fix it. No jargon, no obligation.
[email protected] · (330) 433-7955 · Serving Canton, Akron, Cleveland & Nationwide