Most IT vendors treat your issues like a queue — weeks to resolve, zero communication. Veraa works like a dedicated team member embedded in your business, at a fraction of the cost of hiring in-house.
When you have an IT issue, it shouldn't take weeks to resolve. You shouldn't have to follow up three times just to get a status update. You shouldn't have to re-explain your entire setup every time something breaks.
Veraa works as a fractional member of your team — someone who knows your stack, responds the same day, and treats your business like their own. At a fraction of what it costs to hire in-house.
Same-day response on virtually everything
Not weeks. Not days. The same day you reach out.
Direct line — not a support queue
You have Christian's number and email. No ticketing systems.
We know your stack — no re-explaining
We document everything from day one so nothing falls through the cracks.
Month-to-month — no lock-in
We earn your business every month. Cancel anytime with 30 days notice.
Every issue is classified and prioritized the moment it comes in. No guessing, no waiting in the dark.
We monitor your infrastructure 24/7 and commit to defined uptime targets for every managed system.
| Service | Monthly Uptime Target | Monitoring |
|---|---|---|
| Production servers | 99.5% | 24/7 automated |
| ERP systems (Odoo, etc.) | 99.0% | 24/7 automated |
| Business email | 99.9% | Per provider SLA |
| Integrations & automations | 99.0% | Hourly checks |
Uptime targets exclude scheduled maintenance windows (communicated 48 hours in advance), third-party provider outages, and force majeure events. If we miss a target, service credits apply automatically.
Proactive maintenance, not just reactive support. We're working on your systems every month whether something breaks or not.
Support is included — full stop. No hour caps, no overage billing, no pre-approvals required. If it's a covered system, we handle it. That's what a premium engagement means.
Business hours: Monday–Friday, 8 AM – 6 PM EST
After-hours: Critical (P1) issues only via direct line
We hold ourselves accountable — proactively. You won't need to chase us down for answers.
If we miss a P1 or P2 response time, we acknowledge it proactively — before you have to ask. You get a root cause explanation and a 10% credit on your next invoice automatically.
If a managed system falls below its uptime target, credits of 5–15% of your monthly retainer are applied to your next invoice. No dispute process. No paperwork.
If you're unhappy with how something was handled, tell us and we'll make it right. And since we're month-to-month, you can always cancel with 30 days notice — no fees, no penalties, ever.
Let's talk about what a managed IT engagement looks like for your business.