Every Veraa plan includes unlimited support at standard priority. Higher tiers get faster, around-the-clock priority access, so the work that cannot wait does not have to.
These are Veraa's standard response targets: the timeframes we aim to meet for acknowledging and beginning work. They reflect our operating standards, not contractual guarantees.
| Priority | Essentials | Pro | Advanced |
|---|---|---|---|
| P1 · Critical | Not included* | 30 min · 24×7 | 30 min · 24×7 (priority) |
| P2 · High | 2 hr · business hrs | 2 hr · business hrs | 2 hr (priority) |
| P3 · Medium | 8 hr · business hrs | 8 hr · business hrs | 8 hr |
| P4 · Low | 24 hr · business hrs | 24 hr · business hrs | 24 hr |
*Essentials includes unlimited support at standard priority (up to P2). Critical, drop-everything P1 response is available on Pro and Advanced, or per incident.
One fixed monthly fee per plan. Every plan includes unlimited support (fair use); higher tiers add deeper security and strategy.
Core protection & support
Complete managed IT
Full IT partnership
Your plan covers everyday support with no per-ticket billing. Larger, defined projects are scoped and quoted up front, and after-hours non-emergency work is billable.
We discover and document your environment, deploy and secure your stack, and bring everything to a managed baseline before day-to-day support begins. Onboarding is a one-time step, scoped to your size and quoted up front.
1. Discover & document — we map your devices, accounts, and systems.
2. Deploy & secure — monitoring, security, MFA, and backups go in.
3. Managed baseline — everything is brought to standard, then support begins.
Every plan runs on a hardened, business-grade toolset, managed end to end. You get strong, business-grade protection without buying and running the tools yourself.
Start with a free IT and security review. We will show you exactly where you stand and recommend the right plan. No obligation.